Returns & Exchanges
We want you to love your Vessi shoes as much as we do, which is why we offer a 90-day return policy for all unworn items in their original packaging. Whether it's a fit issue or a change of heart, we've made the process simple and stress-free.
Start Your Request
Visit our online Returns Center and enter your order number and zip code to initiate the process.
Print Your Label
Select the items you wish to return or exchange and download your prepaid shipping label provided by our system.
Pack and Ship
Place your unworn shoes in their original box, attach the shipping label, and drop the package off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will issue a full refund to your original payment method or ship out your new pair within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing